Basic Quality Control tools

  • Flow Charts
  • Run Charts
  • Histograms
  • Pareto Diagrams
  • Cause and Effect Diagrams
  • Scatter Diagrams
  • Control Charts
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New Seven Management & Planning Tools

  1. Affinity Diagrams
  2. Relations Diagrams
  3. Tree Diagrams
  4. Matrix Diagrams
  5. Arrow Diagrams
  6. Priority Matrix / Matrix Data Analysis
  7. Process Decision Program Charts
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What is Sustainable Development?


To maintain a sensitive balance between the needs to improve the lifestyles of human beings and also improving their feeling of well beings, along with  conserving the natural resources and ecosystems, on which all the human beings and their future generations depend.


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Examples of KPI’s for specific measurement areas

Examples of KPI’s for specific measurement areas include:

Customer Service

The significant points that needs to be measured are

  • Price
  • Delivery
  • Support
  • Satisfaction

Examples of KPI’s (Price comparisons to competition, number of on-time deliveries, response times, customer complaints, number of product returns, customer survey results, service awards, etc.)

Internal Operations

  • Efficiency
  • Costs
  • Production
  • Inventories

Examples of KPI’s are ( Cycle times, inventory turnovers, defect rates, plant utilization, targets met, unit cost compared to competition, overhead trends, etc.)


  •  New Products
  • Technology
  • R & D

Examples are Number of new products, number of patents, new technologies adopted, system improvements implemented, etc.


  • Profitability
  • Growth
  • Value

Examples of KPI’s ( Return on Equity, growth rate compared to industry growth rate, EVA, levels …

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DMAIC Process & Method

DMIAC was introduced by Motorola for six sigma projects in 1980.Since then it is the important character of six sigma projects.
It refers to a data driven life cycle approach to six sigma projects for improving process.

The process steps are:

  • Define

First to define the project purpose,scope, and its objectives.For example who your customers are, and what their requirements are for your products and services, what their expectations. Define your project boundaries,what you strive to achieve,and what you won’t and specify the process that needs improvements.

  • Measure

In the beginning when things are not clear we need to define the process but after making the road maps the next step is to measure that how well the process are …

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