Factors Required for Organizational Excellence

Factors Required for Organizational Excellence

Internal and external performance both are important for an organization and to reach the level of excellence some factors are required.

The internal performance measures that are important to achieve excellence are

  1. Leadership
  2. Products complaints
  3. CPA comparisons
  4. Sales and Targets comparisons
  5. Turnover ratio
  6. Performance appraisals
  7. Development and innovation
  8. Performance of machinery and equipment/technology
  9. Assessment of organizational performance through external audits
  10. Profitability

External performance measures are

  1. Customer satisfaction
  2. Customer retention
  3. Customers complaints
  4. Market share
  5. Percentage achievement of targets
  6. Socially responsible behavior of organization
  7. Supplier relationship
  8. Quest for technological and scientific advancement/innovation and financial status and loans

 

 

ModelĀ 

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