Category Archives: Quality

Factors Required for Organizational Excellence

Factors Required for Organizational Excellence

Internal and external performance both are important for an organization and to reach the level of excellence some factors are required.

The internal performance measures that are important to achieve excellence are

  1. Leadership
  2. Products complaints
  3. CPA comparisons
  4. Sales and Targets comparisons
  5. Turnover ratio
  6. Performance appraisals
  7. Development and innovation
  8. Performance of machinery and equipment/technology
  9. Assessment of organizational performance through external audits
  10. Profitability

External performance measures are

  1. Customer satisfaction
  2. Customer retention
  3. Customers complaints
  4. Market share
  5. Percentage achievement of targets
  6. Socially responsible behavior of organization
  7. Supplier relationship
  8. Quest for technological and scientific advancement/innovation and financial status and loans





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The Elements Of Success in TQM

To be successful in applying total quality management, the administration/organization needs to focus on the following key elements.

  1. Support from Management
  2. Mission Statement
  3. Appropriate Planning
  4. Customer Focus
  5. Measurement
  6. Empowerment
  7. Teamwork
  8. Efficient Meetings
  9. Continual Process Improvement/Betterment
  10. Dedicated Resources
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Important points of ISO 9000 Quality management System

  • ISO 9000:2008 is a series of three International Standards for Quality Management System.
  • They specify requirements and recommendations for the design and assessment of management system.
  • ISO 9000 is not a product standard.
  • None of the standards in the family contain requirements with which a product or service can comply.
  • There are no product acceptance criteria in ISO 9000 so you can’t inspect a product against the standard.
  • But an organization specifies the specification/standard of its product when implementing ISO 9000
  • The Standard was called BS 5750 in the UK, while elsewhere in Europe it was referred to as EN 29000.  The latter are simply different titles for the same standard.
  • ISO 9000 is a formal management system, which you
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Why was ISO 9000 created?

  • To facilitate mutual understanding of quality management system requirements in national and international trade.
  • The associated certification schemes that are not a requirement of any of the standards in the ISO 9000 family were launched to reduce costs of customer-sponsored audits performed to verify the capability of their suppliers.
  • The schemes were born out of a reluctance of customers to trade with organizations especially new ones.
  • Primarily intended for situations where customers and suppliers were in a contractual relationship.
  • Customers need confidence in the quality of products supplied and would require some evidence that addressed this need.
  • ISO 9000 was a neat solution to this problem as it embodied most of the requirements customers needed to obtain an assurance of
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ISO 9000:2008 Family of Standards

Core Standards:
  • ISO 9000:2008 – Fundamentals and Vocabulary
  • ISO 9001:2008 – QMS Requirements
  • ISO 9004:2000 – Guidelines for Performance Improvement

Supporting Standards:

  • ISO 10005:1995 – Guidelines for Quality Plans
  • ISO 10006:2003 – Guidelines for Project Management
  • ISO 10007:2003 – Guidelines for Configuration Management
  • ISO 10012 – Measurement Management System
  • ISO 10013:2001 – Documentation
  • ISO/TR 10014:1999 – Economics of Quality
  • ISO/TR 10015:2000 – Training
  • ISO/TR 10017:2003 – Statistics
  • ISO 19011:2003 – Auditing
  • ISO 10002:2004 – Complaint Handling
  • ISO 10001 – Market based Code of Conduct
  • ISO 10003 – External Dispute Resolution System
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